Terms and conditions

Your use of this site and booking of lessons with us are covered by the following Terms & Conditions:

  • We offer a 100% money back guarantee if after your first three standard classes you are not completely satisfied. However, you must take those first three standard classes within a period of three months from the moment of your purchase. If you take additional classes we will understand that you enjoy our program and other options will be available in the eventuality of you not being satisfied with the current classes. Cash refund is an option only if you express that you are not satisfied prior to or right after you have completed your third standard class within the first three months after your purchase.
  • Classes paid for are valid for 12 months from the date of purchase. Any unused classes for a period of 12 months will be removed and your account will become inactive at that time. We do not provide cash refund for unused classes.
  • 121Spanish reserves the right to cancel classes due to natural emergencies, such as earthquakes, power off, storms, etc which will interfere with technology connectivity to provide you with the best class. In this event, you will be credited with a future class. All refunds will be decided on an individual basis. Many of our tutors are located in different parts of the world where natural disasters are common. We strive to have as many other tutors available for you to take the class at the time and date that is most convenient for you. There are always different options to ensure that you still take your class or receive the credit to be used at a different time.
  • We reserve the right to change your selected tutor if, in our opinion, it is necessary. We maintain strict standards of professionalism, punctuality and academic results and in order to keep those standards sometimes changes are needed. We always keep the students and the quality of the program as our top priority.
  • You may also change your tutor for any reason, but you must cancel your existing booking with your prior tutor, ahead of time and before reserving your class with your new tutor.
  • Our policy is (for you and/or for us) to cancel a class within 18 hours prior to it. If you are unable to meet this deadline due to an emergency, you must contact your tutor and/or the program coordinator to see if an exception can be made prior to the class. We reserve the right to make exceptions on an individual cases based on the tutors and other students' schedules. However, a no show without a formal cancellation will automatically be considered as a loss of the credit for that class.
  • 121Spanish does not possess any of your credit card information. All transactions are performed by third-party sites Authorize.net and PayPal.
  • We do not release any of your personal information to anyone unless required by law enforcement agencies.
  • 121Spanish is not liable for any damage originating from third-party software installations or viruses when utilizing our learning program.
  • We are here to serve you and we welcome your feedback, suggestions, comments, concerns and/or success stories about our program at any time.

Any suggestions or issues should be directed to post@121spanish.com

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